- Answering and completing IT Support tickets / helpdesk tickets raised by Support clients
- Office 365 console administration
- Supporting on email migrations
- Onboarding new clients
- Support sales team with technical queries
- Setting up hardware for clients e.g. laptops, desktops, printers etc
- Assisting in IT projects
- Salary - £14,000
- Monday - Friday - 40 Hours per week
- Standard Holiday entitlement
- Flexible working
- Free lunches
- Free office refreshments
- Quarterly team social events
- Laptop / tablet provided
- Christmas shutdown (Days not taken from holiday allowance)
- Good communication skills – both written and verbal
- Confident in using Microsoft Word, Excel and Outlook
- Confident web browsing
- Teamwork and ability to work under own initiative
- Flexibility with hours if jobs runs over etc
- Able to work under pressure in a busy fast paced environment
- Problem solving skills
- Grade 5/C in English GCSE and 4/C in Math's GCSE
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IT Support Apprenticeship - Leeds, United Kingdom - Baltic Apprenticeships
Description
Calling all aspiring IT technicians Baltic Apprenticeships are thrilled to partner with a client who has over 25 years of experience working in the IT field. They are looking to use their expertise and knowledge to support their next aspiring IT support technician. Having successfully supported an apprentice before could you be the next?
As a Level 3 IT support apprentice you will have a dedicated member of staff to support your day to day needs whilst being apart of a wider team. Your day to day role will be to assist the current IT team support the needs of their clients answering 1st line tickets, setting up hardware and assisting in IT projects, there is no better place to kick-start your career
In this role, you'll work towards your Information Communication Technician Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
Desired Qualities, Skills and Knowledge:
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support
Next Steps:
If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
