Team Leader - Bristol, United Kingdom - Unite Foundation

Description

Salary:
£27,305 per annum, plus bonus and benefits
63 hours per week, working 4 shifts on 4 shifts off, 10.The shifts will fall between Monday to Sunday and will include night and day shifts

As a Contact Centre Lead, you`ll be the senior team member on-shift as well as shaping our team performance and strategy.

You will also support with a wide-range of queries, from booking rooms, managing accounts and supporting processing tasks out of hours.

from accounts queries, to emergency support
A demonstrated history in managing teams and driving performance
You`ll be someone who can oversee high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time
You`ll be target-driven and ready to maintain and exceed team performance to our departments Key Performance Indicators and Service Level Agreements
An annual bonus so you can share in the company`s success
~ 25 days` paid holiday + holiday credits for bank holidays worked
~ Pension scheme - based on how much you save, we`ll contribute 1% more
~ Shared Parental Leave - 18 weeks full pay
~ Other benefits include, Sharesave, Bike to Work, Charity Match, amazing discounts and more
~ Confidence in speaking with people over the phone; a clear and articulate telephone manner
~ Ability to work as part of a rota, including evenings and weekends
~ Maintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and compliance

To follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements.

Delivering central processes and conducting all duties in line with Unite Students policy and procedure

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation.

You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.

We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

Employees, students, neighbours all contribute to building environments where we can all thrive.
We`re proud to be an employer that embraces individuality , and we`re passionate about building inclusive teams.

We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.

Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar.