1st Line Support Technician - Romford, United Kingdom - TT TECH SOLUTIONS LTD

TT TECH SOLUTIONS LTD

Verified Company

Romford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

We are currently seeking an
1st Line Technician for one of the fastest growing and award-winning travel insurance brokers.

You will be responsible for delivering all aspects of the service desk offering phone, remote, and on-site supportto schools and business.

Requirements:

As a 1st Line Technician, you will be tasked with the following:

Installing, configuring and maintaining software and hardware components of computer and network systems
Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
Provide a high degree of customer service for all support issues, onsite or remotely
Visiting customer's sites on a regular basis, acting as the first point of contact for technical support issue

The key things we're looking for from our 1st Line Technician:

In-depth knowledge of Windows,User administration via Office 365, AzureAD and Active Directory
Install/upgrade software on user's PCs and laptops where required. Minor hardware intervention (battery, RAM module, or SSD replacement)?
At least 2 years experience in a technical support role
Practical experience with internet and network security protocol
User hardware and software issue resolution, with the drive to investigate and resolve if a solution is not immediately available through the IT teams

IT Technician