Workshop Controller - Caldicot, United Kingdom - Caldicot Group

Caldicot Group

Verified Company

Caldicot, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Caldicot Group Ltd is a vehicle recovery and maintenance agents in South East Wales. We have a great reputation as a result of our customer service technology.

Our 24/7Nationwide recovery service is used and trusted by hundreds of businesses throughout the UK.

In our workshops, our 20-strong auto-technician team utilises multi-million pound recovery diagnostic & repair technologies to keep vehicles moving.

The UK's only approved distributor of the renowned European recovery brand Tevor, providing clients with state-of-the-art trucks and recovery equipment that stand the test of time.

PURPOSE OF ROLE:

To support the Group Service Manager and needs of technicians and office staff administrators in the workshops. To provide excellent customer service levels at all times.

Day to-day running of the workshops and ensuring processes in accordance with current H&S standards, legislation and compliance.

Maximising profitability by means of efficient labour workforce time management.

To be contactable at evenings and weekends (as part of staff rota) if required, to provide support to staff or technicians.

To support staff in developing their skills in office administration and workshop technical aspects

KEY SKILLS:

To be customer focused and to make sure that SLA's are achieved.
Have previous experience in running a workshop environment.
Be excellent communicator at all levels.
Have a technical background with relevant qualifications
Have a good understanding of IT systems
Possess a good level of organisational and administrative skills

Main Responsibilities

Checking all job cards and signing off inspection sheets
Making sure that work is distributed efficiently to technicians by your service team
Planning, advising on MOT's and Service schedules for maintenance with CG Fleet and customer fleet vehicles
Ensuring all paperwork to forwarded to customers on completion
Attend monthly workshop meeting with line manager and Operations Director
Give regular updates to customers on progress of repairs
Ensure that service administrators are efficient in processing all paperwork
Monitor invoicing by admin staff ensuring no invoices are ageing
Motivate staff to achieve targets and goals you or management set
Control access flow in and out of office.
Ensure that parts are ordered and fitted in a timely manner
Make yourself available to support Staff or Customers as required
Conduct regular walk abouts in workshops to ascertain progress on jobs
Monitor the condition and use of Technicians work tablets to ensure good functionality

Managing Self:

Be able to respond to situations in a calm and understanding manner at all times. To inspire confidence in staff, ensuring their needs are understood and acted upon
To be a team player, sharing and distributing knowledge, supporting each other and showing an ability to work collaboratively whilst able to take initiatives and show judgement
Be self-motivated, flexible and show resourcefulness when dealing with tasks
Be accountable for your actions and take ownership of issues as they arise
Respond to enquiries in a timely and effective manner
Work to service deadlines and task timelines

Core Requirements

Adhere to and promote Caldicot Group's Equality and Diversity policies.
Ensure compliance with Health & Safety regulations.
Willingness to undertake training as and when required.
Ensure compliance with data protection and confidentiality regulations and Caldicot Group's policy.
Delivery of prompt service to customers through effective communication
Delivery of work to agreed timescales and of an appropriate quality

Essential