Order Management Specialist - Bristol, United Kingdom - Signature Recruitment Ltd

Signature Recruitment Ltd
Signature Recruitment Ltd
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Signature recruitment are delighted to have partnered exclusively with a very well known, international FMCG brand based in Berkshire.

While the company are South East based the role will be almost entirely remote (with the requirement to go in perhaps once every couple of months) so would be suitable for candidtes within a couple of hours of the location.

This is a newly created role within a very fast-growing UK office for the business.

Working within the Customer Service department you'll be responsible for Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing.

This role is dealing with French customers, so fluent French language skills are a dealbreaker.


Responsibilities:


  • Manage the endtoend order process from order receipt, through to fulfilment, shipping, delivery, and invoicing with mínimal manual intervention for customers
  • Measure customer service performance using KPIs and SLAs to deliver consistent and a superior service experience for customers.
  • Attend and contribute to customer facing meetings, providing analysis of customer accounts and monthly/quarterly service reports/dashboards
  • Continuous improvement focussed to exploit opportunities to improve the execution of the Order process and customer satisfaction.
  • Collaborate with internal teams including supply chain, logistics, finance, sales, and marketing team to identify opportunities for improving the order to cash cycle.

Experience:


  • Demonstrable experience in an Order processing/Fulfilment role within an FMCG company
  • Excellent communication and problemsolving skills
  • Great analytical skills and the ability to interpret and act upon data
  • Customer focussed approach to work
  • Ability to build and work collaboratively with internal partners to support customer service improvements and to represent the customer
  • DESIRABLE a European language (French, German or Italian).
This is a full time, 6 month FTC role working Monday-Friday 9-5:30.

Location is Berkshire but the role is primarily remote - you'll need to be able to commute when needed for meetings however, perhaps once a week.

Salary is £25-28,000 DOE. This is a really exciting opportunity to excel your career in a newly established team. For more information, please get in touch today.

Required skills

A confident and effective communicator

Ability to analyse data and problem solve

Exceptional customer service skills

Fluent in English and French is non negotiable

Other European languages desirable

Previous procurement experience and FMCG experience

Strong attention to detail and interpersonal skills
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