Customer Support Agent - Manchester, United Kingdom - Adria Solutions Ltd

Adria Solutions Ltd
Adria Solutions Ltd
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Support Agent

The Customer Support Agent will be responsible for:

  • Utilise the company's Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements
  • Research, diagnose, and resolve queries using available information resources and/or liaising with internal departments to advise users on appropriate action
  • Identify and escalate situations requiring urgent attention
  • Liaise with existing clients and the resolver teams to assist in the identification of commercially important areas of development within the software.

The Customer Support Agent will have the following:

  • Experience working on a technical helpdesk, with a proven ability to investigate and solve technical problems
  • Experience working with technical resolver teams
  • Experience working within Service Level Agreements ensuring timely resolutions
  • Exposure to ITIL principles
  • Strong experience with Microsoft Windows
  • Must have a good appreciation of customer service
  • Must be able to communicate in a clear concise manner (written and verbal)

Benefits:


  • Flexible/Hybrid Working
  • Training & Development
Customer Support Agent
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