Customer Service Colleague - London / Gatwick Airport, United Kingdom - DHL Supply Chain

DHL Supply Chain

Verified Company

London / Gatwick Airport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position:
Customer Service Colleague

Location:
London Gatwick Airport

Contract Type:
Permanent (Part-Time 20 hours)

Shift pattern:
Rotational

Criminal Check required:
Yes

Interview dates in Early January start dates in March

Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

If this sounds like a team you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

To consistently deliver the highest customer service
Making the customers journey positively memorable
Validating customer's documentation for travel
Processing customers for boarding
Processing customers using manual and automated systems
Assisting customers during disruption
Ensure compliance in both airline and airport policies

Why choose us?
(DHL is ranked NO#1 this year as a The Best Place to work with a large number of employee benefits)

You'll work hard, and it'll be worth it.
You'll have opportunities to lead, develop, and work alongside people from all walks of life, and you'll learn from every interaction
You'll be relied upon and trusted to initiate process improvements that enhance your team's output and satisfaction.
You'll grow as much as you want to grow with onthejob experience and the boatload of learning opportunities DHL Supply Chain offers.
You'll love it.

You won't find another job like the one you'll find with DHL Supply Chain.

Now, here's what we need from you:

Be passionate about customer service
Excellent communication skills at all levels
Be calm, friendly and professional
Excellent organisation skills
Ability to quickly and accurately react to any given situation
Work well within a team and as a individual

Security Process to work within Aviation and Travel at DHL

Be able to provide 5 years address history
Be able to provide 5 years reference history (employment/education/benefit claim/character)
To obtain a full airside ID

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education.

You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts.

We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?
The Company is committed to providing equality of opportunity for all employees.

Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect.

We will ensure that equality of opportunity maintains a high profile in our organisation.