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    Implementation Consultant Fully Remote - London, United Kingdom - Highland Capital Europe

    Highland Capital Europe
    Highland Capital Europe London, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description

    In your role asImplementation Consultant, you will be joining the Implementation Consulting team on working to reduce the time it takes for our projects to get delivered; resourcing their team, securing hardware, infrastructure prerequisites, preparing data, putting together UAT testing plans, setting up users and permissions.

    installation process, kick off and workshop structure; and focusing on delivering successful projects in the shortest possible timeframe.

    This role is based in our London office (Liverpool Street), this is a hybrid role so you will ideally be comfortable coming into the office 2- 3 times a week.

    There will be occasional travel required to customer sites across the UK and EMEA.

    Support the delivery of a successful ARIC implementation project including helping our customers to prepare for each stage in the deployment lifecycle – from scoping to design, implementation and handover to post-live support.

    Take ownership of actions and follow through to completion, reporting accurately on project status
    Help to review and lock down project scope, working through user stories and understanding the customer's business requirements, providing input into any potential issues or misalignment with the SoW
    Attend, contribute to and present at delivery workshops, prompting and supporting internal teams to prepare appropriate content
    Demo the product during delivery, tailoring content and functionality for the audience where required
    Understand common installation issues and actively work with the customer and internal teams to resolve them efficiently, documenting lessons learned for future projects

    Advise and lead the customer through configuring the user interface, enabling them to take ownership of any changes they require throughout the project.

    Provide ongoing training and knowledge transfer for our customers (e.g., how projects are delivered, what they need to prepare, ARIC product features, roadmap, best practices etc.) Investigate project issues, analyse root causes, and implement treatments to prevent the same issue reoccurring on the same or other projects across the delivery business
    Develop industry, product, use cases and feature knowledge, proactively sharing information with team members to enable problem solving and remove project obstacles
    Provide onsite support during projects at customer site particularly for meetings, workshops, and testing phases. Experience working alongside a commercial or technical team; Strong academic background (Technology or scientific degree)
    Proficient English language skills are required
    Interest in the fraud and financial crime domain as well as detection strategies
    Technical awareness of infrastructure and operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies
    Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME's
    Basic understanding of analytical techniques including statistical modelling and Machine Learning

    Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work.

    We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture.

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