Technical Customer Services Officer - Leeds, United Kingdom - BTTG & Shirley Technologies

BTTG & Shirley Technologies

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BTTG requires a Technical Customer Services Officer to work at their office based in Leeds. The department is responsible for carrying out routine testing of carpets and other related articles.

With over a century of expertise in têxtiles and related products, BTTG and Shirley are the leading independent organisation for testing and certification.

BTTG specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products.

Shirley is a member of the OEKO-TEX Association and offers testing and certification to OEKO-TEX STANDARD 100, MADE IN GREEN, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD, RESPONSIBLE BUSINESS and ORGANIC COTTON, plus analytical and investigation services as a member of the Expert Witness Service.

We operate in nine countries, assist clients in over 70 countries and have four laboratories in the UK along with one in India.

Our offices are in the UK (Manchester and Leeds), Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, South Africa, Vietnam, and India.

Reporting to the Manager, the main duties include:

Management of the enquiries
Preparation and issuing of quotations to clients
Performing technical review (Contract Review) of test submissions received
Dealing with incoming telephone calls from clients, appropriate transfer of calls and forwarding of messages
Post incoming/outgoing
Receiving deliveries
Preparing and sending out samples for external testing
Booking in jobs and preparing paperwork
Sales Order creation using SAGE
Purchase orders
Typing reports and scanning job cards to Manchester
Greeting visitors/contractors, preparation of meeting rooms and hosting
General ad hoc administrative tasks

The applicant should:

Have a relevant Science degree/ equivalent OR 3 years experience in a similar technical environment
Have knowledge of ISO 17025 and working within a quality system would be beneficial
Ideally with an interest in têxtiles and/or construction products
Have good written English
Be computer literate with knowledge of Microsoft Excel/Word
Be able to deal with our clients directly in a professional, efficient and helpful manner
Be able to work individually or within a group and under own initiative
Be well organised, meticulous, and able to multitask

Please note that this is an office-based position and homeworking is not offered.

Job Types:
Full-time, Permanent

Pay:
£24,000.00-£26,000.00 per year

Benefits: