Client Support Administrator - Leeds, United Kingdom - Lucy Walker Recruitment Ltd

Lucy Walker Recruitment Ltd

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £20-22,000 + Benefits Package
Our client s a superb International Company with offices just outside Leeds city centre.

As a result of strong and strategic growth, they are now expanding across multiple areas, we are specifically recruiting for the internal customer service account handler.

You will have similar experience within a Sales Admin, Administration or Customer focused role.

This is a varied and interesting role in which you will support both customers and the wider sales team within all areas of your work.

Our client offers a range of benefits including hybrid working, strong pension scheme, excellent holidays and free parking. You will also be part of a productive and friendly team.

What will the role involve:

Ensure orders are processed quickly, identifying any discrepancies and managing issues ensuring the customer receives high levels of service and support

With particular focus on:

Working with the warehouse team to ensure all orders can be picked and despatched within the agreed timelines.
Covering the core administration tasks relating to internal sales/customer service. This will include processing returns, raising credit memos for refunds, loading price files, updating the delivery matrix etc

What we are looking for:

Experience in delivering first class customer service
Excellent communication and people handling skills (internal and external).
Display prompt and effective organisation, planning and decision making.
Prior experience within an ecommerce role
Ability to produce creative ideas to improve customer service standards.
Enthusiastic character with an exceptional work ethic.
Ability to operate in a fast paced, everchanging highpressure environment whilst having the capability to maintain the highest level of accuracy, prioritise workloads and meet deadlines.
PC literate with high levels of understanding of MS Office, in particular Excel, and comfort using a variety of Business Operating Systems.
Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.