Clinic Coordinator - Northampton, United Kingdom - Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust
Northampton General Hospital NHS Trust
Verified Company
Northampton, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen for 1.5 WTE Clinic Coordinator's to join our excellent Maternity team


We are looking for someone with a keen eye for detail, excellent communication skills and who is committed to providing a first-class service for patients in a fast-paced environment.

Please note "Previous applicants need not re-apply"

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage


We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.


We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.


Process referral letters to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.


Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.

Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.


Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.

Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets

Responsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate

Arrange appointments for investigations and/or make appointments for additional patient tests as required by the clinician and where appropriate.

Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.

Ensure patients are contacted verbally to make and agree appointments. A minimum of three attempts should be made to contact patient to agree appointment. If no response after third attempt appointment to be sent by letter. Record all attempts to contact patient by telephone.

Liaise with consultants and secretaries regarding clinic availability


Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards.

Receive and prepare relevant correspondence and material as required for clinical teams

Ensure that all correspondence and documentation is filed promptly and cross referenced

Ensure patient notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes following laid down guidelines

Assist with the coordination of clinics to ensure effective time management and utilisation


Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.

Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient care

Contribute to feedback in the management of waiting lists, compilation of data and other management information as requested.

Ensure Trust and departmental policies are adhered to and contribute to changes and/or reviews of policies and procedures.

Provide general admin services including photocopying, filing, faxing and other office routines.

Ensure that relevant health records are available to medical staff when required and anticipate demand wherever possible

Liaise with other hospital departments, GPs and other health care agencies when required

Provide cross cover within team during absence complying with relevant organisational policy on attendance

Receive and sort daily post, date stamp and distribute as appropriate
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