Remote Quality Lead - Northampton, Northamptonshire, United Kingdom - Northampton General Hospital NHS Trust

Description

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital.

In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Unified Communications EPR Team Leader will be responsible for technical management of the ICT Unified Communications EPR (Electronic Patient Record) mobile devices across the University Hospitals of Northamptonshire (UHN) working with the Unified Communications Manager and the Unified Communications Technicians.

As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

The postholder will be responsible for providing technical leadership to the Unified Communications Technicians for architectural configuration and security to ensure best practice solutions for UHN are in place and fit for purpose.

The post holder will be responsible for managing and leading the Unified Communications Technicians across UHN utilising Prince2 methodologies and working with the Digital Project Managers to collectively delivery the EPR Project.

The post holder will be responsible for support, maintenance, security and documentation for all Unified Communications Technicians and EPR mobile devices, ensuring that they are, managed, monitored and kept up to date.

The post holder will also be responsible for the EPR workloads within the team but will also assist the Unified Communications Technicians during quiet periods of the EPR project.

The post holder will be required to travel to either Kettering General Hospital NHS Foundation Trust (KGH) or Northampton General Hospital NHS Trust (NGH) within UHN and participate in an on-call rota across UHN.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We have active Networks that promote and support colleagues from all backgrounds.
This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

The post holder will lead the daily operations and strategic development of the ICT UC & VOIP Infrastructure through proactive maintenance and operations of theTrust PABX rooms, communications rooms and wiring rooms.

The post holder will be responsible for providing leadership and technical management to the ICT Unified Communications teams & Switchboard teams to meet both operational and strategic requirements for provisioning digital services to the Trust.

The post holder will work closely with the Unified Communications manager maintaining an operations strategy, which ensures that the Trust has robust ICTVOIP infrastructure.

The post holder will demonstrate a positive 'can do' attitude at all times and drive the 'can do' attitude across the Digital Department.

The post holder will be responsible for the Trust's technical support function that provides 3rd line technical support and consultancy.

Additionally, the post holder is responsible for ensuring the optimum and cost-effective use of the Trust's Digital systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to.

The post holder will assist in developing and updating the Trust's ICT and Information Governance (IG) policies. Ensure ICT systems are configured and setup that are in compliance with Trust policies.
The post holder will be responsible for making proposals on ICT systems, reports and training policies. Propose policy or service changes where impact could be beyond the ICT department.
Unified Communications Support and Development

The post holder will be responsible for expensive mobile equipment and leading on the configuration, testing, software, repair and maintenance.

The post holder will be responsible for coordinating and delegating work, reviewing team staff performance across UHN.

The post holder will be a senior technical point of contact within the department to enable staff to learn from and develop across UHN.

The post holder will lead on the innovation and the trial/evaluation of new Unified Communications EPR software and hardware to enhance the services delivered by the ICT Services Department.

research complex ICT faults via reference material (e.g. technical websites or documentation).

The post holder will lead on maintaining computer systems, UC & VOIP user accounts, computer hardware, inputting and manipulating data, information in computer databases; use of fine tools when working on digital hardware.

The post holder will be responsible for providing specialist advice, where appropriate, to clients within the Trust on the efficient use of Unified Communications facilities.

The post holder will be a technical point of reference/subject matter specialist for the Unified Communications team across UHN.

The post holder will be responsible for line management and day to day co-ordination responsibility of the ICT Unified Communications Technicians.

The post holder will be responsible for ensuring all ICT Unified Communications Technicians have up to date and actively reviewed Appraisal/Objectives in place and that all Trust mandatory training is kept up to date.

The post holder will be responsible for annual training needs analysis for the ICT Unified Communications technicians to ensure that all staff are adequately trained in order to undertake duties, which compromises of on-the-job training as well as formal certification.

The post holder will be responsible for mentoring and training more junior ICT Unified Communications technicians and identify training and knowledge gaps.

Incident and Problem Management

The post holder will lead on ensuring that the ICT Unified Communications technicians maintains a high standard with regards to the efficient and effective resolution of faults and customer feedback are addressed as a matter of priority.

The post holder will be responsible for monitoring the service call queues for the ICT Unified Communications technicians across UHN efficiently and effectively as a part of daily operations.

The post holder will take a lead on ensuring that all service impacting incidents and changes are communicated clearly to the business and internally within the department to the appropriate team managers and to the ICT Service Desk via their manager.

The post holder will identify and take a lead for Unified Communications Problem Management in line with ITIL principles.

Change Management

The post holder will be responsible for ensuring that all Unified Communications changes are processed through the department's change management process.

The post holder will be responsible for ensuring that all risks and issues relating to ICT Unified Communications are fully documented, risk assessments undertaken and recorded on the Trust risk management system as well as the Departmental Risk Register.

The post holder will be responsible for ensuring 3rd party suppliers who require remote access complete the appropriate assessments and checklists.

Data Protection Act 1998 and Computer Misuse Act 1998) at all times.
Communication and Working Relationships

The post holder must be able to develop and maintain communication with people on highly complex matters, issues, and ideas and/or in complex situations.

Be articulate at communicating complex technical matters to senior non-technical staff clearly and in a manner whereby they can fully understand the issues, utilising both written and verbal communication skills.

They will also be required to negotiate at a senior level and influence the decision-making process.

The post holder will take a lead on planning, developing, and evaluating methods and processes for gathering, analysing, interpreting and presenting data and information.

The post holder will need to provide, when required, detailed information and data regarding hardware and software rollout projects, where detailed analysis of data generated from the auditing system in use as well as other systems and tools at their disposal.

Personal/Professional Development

The post holder is expected to keep up to date with current and future developments of voice, Unified Communications and Mobile Devices.

The post holder will be responsible for promoting, monitoring and maintaining best practice in health, safety and security within the areas of responsibility, specifically around the Trust's data centres, communications rooms and wiring rooms.

The post holder must support equality and value diversity within the workplace.
Education, Training & Qualifications
Educated to degree level or equivalent level or equivalent experience delivering Digital services
Cisco Certified Network Associate (CCNA) or equivalent experience
Team Leader/management experience/knowledge
Evidence of continuing professional development
Knowledge of MDM solutions and the management of devices, apps and policies within these platforms
Good technical background with proven ability to provide 3rd line support for Unified Communications
Experience of delivering Unified Communications preferably in the public sector
Experience of contributing to the implementation of change
Knowledge of managing vendor agnostic network services to including but not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems
Knowledge of wired and wireless networks
Knowledge of network and data security
Sufficient knowledge of NHS/Government policies, strategies, and organisational relationships in relation to Unified Communications and be able to be able to advise stakeholders and develop proposals for the Unified Communications
server virtualisation, client-server architecture, data networking, TCP/IP & internet, cloud services & solutions, messaging, security, and mobility)
Experience of contributing to the development of policies and procedures.
Experience of working within the agile methodology
Good verbal and written communication and presentation skills suitable for a range of audiences
Advanced and accurate keyboard and digital skills
Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
Passionate commitment to embedding diversity and equality internally and externally
Ability to travel to NGH & KGH sites
Ability to participate in an On-Call rota

As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence designated accreditation from the American nurses credentialing centre (ANCC).

It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills.

We are driven to helping you to be the best you can be.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities. We have active Networks that promote and support colleagues from all backgrounds.
To apply for this post, scroll down to the bottom of this page and select "apply online now".

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge.

We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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