Service & Sales Assistant - Lincoln, United Kingdom - Yugo

Yugo

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

40 hours per week

Monday-Friday (occasional weekends during peak periods)
9am 6pm

- £22,500

Park Court, Lincoln

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Lincoln.

As the Sales & Service Assistant, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism.

Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy

Here's what you'll do:

Provide a friendly and professional customer service to students living in the residences
Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
Follow and implement all our operating procedures
Ensure that the safety and welfare of all our residents is always maintained
Organise and communicate social events for residents
Ensure Health & Safety policy and fire safety procedures are always adhered to

Here's what you'll need:

Great customer service and communication skills, being able to effectively engage with people at all levels
Be super personable and have a genuine passion for engaging with people
Ability to be proactive with strong problemsolving skills
Be really organised and able to spin lots of plates at once (metaphorical plates)
Good working knowledge of MS packages
Resilience and adaptability, as well as a great cultural diversity awareness

And the benefits? Well apart from working with an amazing team of people you will also receive:

Competitive salary with annual discretionary bonus
5 weeks' annual leave
Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
Subsidised Health care & employee assistant program
Cycle to work scheme.
Social events and more