- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquires and explaining practice procedures.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- To process all types of referrals as requested by clinicians
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data on to the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Undertaking registrations and deregistrations in the practice.
- To undertake training as specified by the Practice Manager
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquires and explaining practice procedures.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- To process all types of referrals as requested by clinicians
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data on to the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Undertaking registrations and deregistrations in the practice.
- To undertake training as specified by the Practice Manager Person Specification
- GCSE Grade A to C in English and Maths or equivalent
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skill, proficient in using Microsoft and Outlook
Receptionist / Administrator - Cranbrook, United Kingdom - Old School Surgery
2 weeks ago
Description
Job summary
Old School surgery is seeking a receptionist/administrator to join their busy practice team. The role will be working 30 hours a week between the hours of 8am - 14:00pm. The hours will be based on our rota needs. Flexibility is essential as you will be required to work different hours to cover the rota during periods of leave or to meet the demands of the business.
We welcome applications from enthusiastic, organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service
Main duties of the job
About us
A warm welcome to Old School Surgery We're glad you've found us. We area small surgery working to be responsive, effective and supportive.
We're based in the beautiful, rural town of Cranbrook, Kent and are housed in a historic converted school building. We provide a service to 5,800 patients under the terms of a general medical services (GMS)contract. Our staff is made up of two GP partners, one salaried GP, a practice nurse, a practice manager, a finance manager, dispensers, operational and administration staff. We are apart of a wider GP federation, West Kent Primary Care and form a part of the Weald Primary Care Network.
Our mission is to provide a high quality service to patients and to be a well regarded practice in the community and aspire to grow in a safe and controlled way.
Job descriptionJob responsibilities
Qualifications
Essential
Knowledge and Skills
Essential