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- Welcome and assist customers in a friendly and professional manner.
- Cultivate and maintain strong relationships with clients, offering personalized service tailored to their preferences and requirements.
- Provide expert advice on hair and beauty products, including styles, ingredients, and current trends, to enhance the customer's shopping experience.
- Stay updated on the latest trends, technologies, and releases in the hair and beauty industry.
- Possess comprehensive knowledge of various luxury hair and beauty brands, product ingredients, and benefits.
- Effectively communicate the unique features and advantages of each product to customers.
- Meet or exceed sales targets by actively promoting and selling hair and beauty products.
- Utilize effective sales techniques, including upselling and cross-selling, to maximize revenue.
- Maintain a thorough understanding of the product range to provide accurate information and recommendations to customers.
- Address customer inquiries and concerns promptly and professionally.
- Ensure exceptional customer service is delivered at all times to enhance customer satisfaction and loyalty.
- Collaborate with team members to foster a positive and cohesive working environment.
- Share knowledge and insights with colleagues to enhance overall team performance.
- Previous experience in luxury retail sales, particularly within the hair and beauty sector, is desirable.
- Strong passion for and knowledge of luxury hair and beauty brands and trends.
- Excellent communication and interpersonal skills.
- Demonstrated ability to meet and exceed sales targets.
- Adaptability to thrive in a fast-paced and dynamic retail environment.
- Customer-focused mindset with a commitment to delivering exceptional shopping experiences.
- High level of professionalism, integrity, and attention to detail.
- Competitive hourly rate ranging from £13.50 to £15 per hour, depending on experience (up to £15 per hour on Sundays / up to £20 per hour on bank holidays), plus holiday pay and pension contributions.
- Weekly or monthly pay methods, with immediate start and flexible hours per week.
- Opportunity for further development and consideration for permanent opportunities.