IT Knowledge Engineer - Theale, Berkshire, United Kingdom - Sondrel

Description

Respond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues.
~ Hardware and Software Maintenance:

Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure.
~ User Training and Documentation:

Develop and deliver user training sessions, create, and update documentation for troubleshooting, FAQs, and knowledge base articles.
~ Remote and On-Site Support:

Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools.
Flexibility to work outside of core hours where it is essential to conduct maintenance or provide critical support.
~ System Monitoring and Maintenance:

Use monitoring tools to proactively identify and address potential system issues and perform routine system maintenance tasks to optimise performance.

~ Collaborate with other IT professionals to escalate and resolve complex technical problems, contributing to a cohesive and efficient IT support team.

~ Locations/Travel:

Role is based in Theale (HQ) with a hybrid working arrangement (subject to need).
Additional travel to Maidenhead (data centre) and Bristol (office) will be required to conduct routine work and maintenance.

HND, HNC in Computer Studies or similar

BS degree in Information Technology, Computer Science, or relevant field
Additional certification in Microsoft, Cisco or similar technologies would be advantageous
Linux certification

Communication Skills | Excellent communication skills to convey technical information clearly to non-technical users and collaborate effectively within the IT team.

Customer Service Orientation | A customer-focused mindset with the ability to provide user support and ensure a positive support experience.

Adaptability | Ability to adapt to new technologies, tools, and evolving IT environments.

Technical Knowledge | Strong understanding of hardware, software, and network systems with the ability to troubleshoot and resolve technical issues.

Salesforce (admin/development)
Microsoft Entra / 365 (admin)
Crowdstrike or similar endpoint (admin, analysis, investigate/response)
Qumulo or other data storage platform
Ability to work under pressure with solid organisational and creative problem-solving skills.
Team player with the ability to guide and mentor more junior team members.
Our Bristol office is modern, open plan complex located by the intersection of the M4 and M5.

At Sondrel we are encouraged to think differently, take on innovate and challenging projects and we're trusted to make independent decisions to progress our own careers in the way that we want.

We pride ourselves on being specialists in what we do, collaborative in our approach and we're hugely passionate about driving the technology for SoC design.

We have teams across the globe which means there is opportunity for both domestic and international travel and the chance to network with some of the most highly skilled and knowledgeable engineers in the industry.

Sondrel allows you to enjoy your work by having an autonomous environment built on trust, dependability and integrity as well as having a hybrid work environment catered to individual needs.

Competitive salary
~ Discretionary Annual bonus
~ Pension scheme
~ Private Medical
~25 days annual leave plus 8 statutory days
~ Hybrid & flexible working
~ Free on-site car parking

Inclusion