Audio Visual Client Support Host - London, United Kingdom - Portico

Portico

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main Duties and Responsibilities:

First point of call for all AV related issues in the meeting rooms (MS Teams)
Setting up audiovisual equipment i.e. laptops in the Conference Suite, Training rooms & Boardroom within 15 minutes of the meeting start time.
Provision of Event and external AV Support.
Setting up audiovisual equipment i.e. laptops in Conference Suite, Training Rooms and Boardrooms within fifteen minutes of the meeting start time
Reconfigure room layout as required within fifteen minutes of the meeting start time
Carry out regular checks of rooms throughout the day noting any faults on equipment, furniture, floor boxes, flickering lights etc. and liaising with appropriate departments to timely address such faults.
Making sure meeting room is ready for occupation with all chairs and table clean and tidy.
Carry out regular floor walks throughout the day to monitor room and equipment usage ensuring effective use of the facilities by the business.
Carry out an end of day floor walk returning all audiovisual equipment to secure storage.
To provide support and maintenance to the onfloor LED screens within meeting rooms and on floor kitchen, atrium and staff restaurant areas.
Troubleshooting IT & equipment queries.
Working in partnership with various service providers where appropriate to support the changing needs of the business in relation to AV services and hospitality.
Ensuring our meeting rooms have functioning lighting and ventilation and they are in good working condition.

As a Junior AV Client Support Host you will be reliable, flexible, honest and a strong ambassador for both Portico and our Client.

You will have the chance to use your previous experience in a 5-star service environment to positively engage with clients and other stakeholders, ensuring they receive a seamless service experience.

You will anticipate client needs, proactively following up to ensure that client expectations exceeded.

Your problem - solving skills and flexibility are key to ensure the smooth running of daily operations while your attention to detail will help you in preparing reports and making sure your surroundings are both presentable and safe.

Previous AV experience is required

Shift pattern:
40 hours per week Mon - Fri (alternate shifts between 7 am and 6 pm)

Salary:
£ Start date ASAP.

Pay:
£25,000.00-£28,000.00 per year

Benefits: