- Educated to Diploma level in an IT related subject or equivalent experience
- ECDL or equivalent experience in supporting Microsoft Desktop applications
- CompTIA A+ Hardware or equivalent
- CompTIA A+ Software or equivalent
- Microsoft Certified Desktop Support Technician (MCDST)
- ITIL Foundation qualification or experience
- Improving Quality Together (IQT) Bronze
- Experience in 1st line support role
- Experience of implementation and support of computer systems, software and networks
- Operating systems including all current Microsoft Desktop OS (Windows 10 / 11)
- Sufficient knowledge of computer hardware to support fault diagnosis to component level
- Microsoft Office Suites
- TCPIP Desktop configuration
- Printer and other peripheral diagnostics and connectivity
- Experience of IT within a healthcare environment
- Active Directory management
- Self motivated in learning new technologies and techniques in support of the organisation IT requirements by formal training, self study and practical experience
- Able to work under own initiative and manage time / priorities effectively
- Ability to speak Welsh
- Good problem solving, fault finding and rectification techniques
- Ability to think clearly and logically
- Ability to service PCs such as replacing internal components
- Good interpersonal skills - able to elicit information from users, provide telephone support, advise and coach staff in the use of IT
- Explain technical issues in a clear and concise manner.
- Must be customer focused and be able to supply first class support and advice
- Able to work alone and as part of a team
- Able to adapt to change and keep up with new technologies using own initiative
- Ability to work within Change Management guidelines (ITIL).
- Experience of working to SLA targets and co-ordinating workload to meet them
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IT Service Desk Analyst - Port Talbot, United Kingdom - Swansea Bay University Health Board
Description
Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS TO MEET THE NEEDS OF THE SERVICE.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUSTOBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The Service Desk Analyst will provide an efficient and effective 1st line support service for a dynamic, professional and proactive Service Desk team, delivering a comprehensive and effective first point of call for the Digital Services Department.
Main duties of the job
We have an opportunity for an individual with ICT Service Desk Support experience to join the SBU Health Board ICT Service Delivery Team. The position is based at the SBU Headquarters in Baglan, but agile working will be in place meaning remote working also. You will provide excellent first line support and be able to demonstrate the ability to diagnose, resolve and monitor faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate will be able to work under pressure while providing first class customer service for: - 11,500 PCs and Laptops printers - 14,500 users iPads The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job descriptionJob responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Other
Essential
Desirable
Aptitude and Abilities
Essential
Desirable
