IT Manager - Blackburn, United Kingdom - P3 Search & Selection

P3 Search & Selection

Verified Company

Blackburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out,CMS

Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manger to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform.

As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows.

The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.

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Other duties will include:

Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines
Project activities will include: gap analysis, functional/nonfunctional requirements description, testing and organizing deploying activities including training and support
Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority
Document the functional and nonfunctional requirements to support new features' development
Ability to escalate priorities at country and global level and help in manage at local level minor issues.
Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities

Experience interpersonal and communication skills are a must.

Technical skills and experience:

Previous experience of managing a busy IT helpdesk and delivering various IT Projects
Advanced to expert user of Excel and good grasp of data analysis
Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.)
Knowledge of CMS platforM/Features in open technologies
Knowledge of the main integration technologies (API, WebServices etc)
Structured approach, process oriented, multitasking and ability to prioritize

This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits

Again, we are seeking a technically astute IT Business Manger to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform.

**IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS