1st Line IT Support Engineer - High Wycombe, United Kingdom - EW Recruitment Limited

EW Recruitment Limited
EW Recruitment Limited
Verified Company
High Wycombe, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Job Title: 1st Line IT Support Engineer


Salary: 20k to 25k


Location:
High Wycombe

My client is a successful and driven company.

The day-to-day role will involve resolving issues and support for management and employees of the group of companies from a ticket-based system.

The role will also require the successful applicant aiding andsupporting the external customer base.


Responsibilities

  • Remote IT Telephone Support for customers
  • Provide remote support using any industry accepted remote support software.
  • Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
  • Adherence to a call logging process
  • Password resets/mail routing/new accounts etc.
  • Logging customer queries and meeting SLA's
  • Updating existing tickets with SLA time
  • Remote IT Maintenance for customers
  • Scheduled Server maintenance
  • Onsite IT Support for customer
  • Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
  • Onsite Project installation work
  • Escalate when needed to in accordance with SLA

Attributes/Requirements

  • Minimum of 1 years in a Desktop Support environment
  • Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
  • Basic Experience with Windows Server Operating Systems
  • Proficient with Microsoft Office Applications essential (2016 / 365)
  • Basic Networking knowledge (DHCP, DNS)
  • Basic Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
  • Basic Experience with Enterprise Antivirus packages
  • Basic Experience Backup management
  • Have previous IT remote telephone support experience
  • Driving licence (Desirable)
  • Fluency in English is mandatory
  • Good personality
  • Willingness to learn

Benefits

  • A competitive basic salary from £20,000 to £25,000 per annum DOE
  • Industry recognised training and personal development plans.
  • Staff bonuses and holiday incentives
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