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Project Administrator
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Accounts Assistant
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Customer Service Officer Financial Health - Royston, Hertfordshire, United Kingdom - AUTAJON LABELS
Description
We are an award-winning label printing company, established in 1984 as Royston Labels Ltd, and joined the Autajon Group in 2023.
As a growing business, we pride ourselves on developing high-end, top-quality labels for our well-known clients in the Cosmetics & Toiletries, Health & Nutrition, Drinks, and Pharma industries.
We use our in-depth knowledge of traditional & digital print technologies, and combine this with innovative embellishments, as well as incorporating sustainability as a priority focus in our entire process.
Based in Royston, near Cambridge, and with a team of 70 employees, we always aim to provide a quality service, and provide the skills, craftmanship & care required in every part of our manufacturing process to make beautiful, impactful labels.
This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management.
As an Customer Services Representative in our Account Management Team, you will:Have responsibility for producing additional documentation, such as pricing matrixes, to support the clients and their orders.
Support clients through their order processes with your expert knowledge and advise customers to resolve any issues a determination to problem-solve is key
Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
Build and develop your own knowledge of the print and packaging industry, and the products and services that Autajon Labels Royston offer to their clients.
The initiative to react quickly when a situation arises.Knowledge of printing and packaging would be advantageous, but experience in a Customer Service or Account Management position is essential
Capability to manage multiple projects and successfully prioritise your workload.
Someone with a passion for delivering the highest level of customer service.
An appreciation and understanding that detail and quality is EVERYTHING when it comes to labels.
An open-plan, spacious office with lots of natural lighting and an outside picnic area
Exciting career progression opportunities throughout the business
An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
Company-wide bonus Scheme & Referral Programme
Free, onsite parking for all employees
We are based on Royston Industrial Estate, SG8 5HN
Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur".
Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA.
Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.
