Sales Operations Analyst - Uxbridge, United Kingdom - Hertz
Description
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Manages the workflow of the organisation's sales processes for contract management, RFPs in the commercial & leisure segments for Hertz International. Responsible for strategic sales planning and the continued review of B2B account performance. Enabling sales operations to run smoothly and ensure the implementation of sales strategies, to further the revenue growth of the sales organisation. Impacts global sales revenue and the bottom line across the Corporate & Leisure contract segments of the business worth $550M.
A Day in the Life:
Contract Management, Product & Fees Management, Bid Management, Data Analysis, Problem Solving, Implementation & Amendments. Connects and collaborates with the global sales teams and all departmental functions across the business. Externally interacts with Auditors, Contract Customers & 3rd party system owners
What You'll Do:
- CONTRACT MANAGEMENT- Manages and analyses all elements of contracts ensuring that the negotiated terms are met. Provides alternative renewal strategies, working with the European Sales Directors and the Sales Account Managers to achieve revenue targets.
- PRODUCT & FEES MANAGEMENT - Manages the standard product packages for the sales tool kit. Communicates changes to fees for the business to internal and external clients.
- BID MANAGEMENT- Responsible for the collation of information that supports the creation of the bid response, producing branded documentation/presentations for the sales team to deliver during customer negotiations. Manages internal deadlines to ensure bids are completed and submitted in a timely and effective manner.
- DATA ANALYSIS- Continual review of account rates, product packages and standard pricing performance, across all segments. Measuring usage and the competitiveness of products to make recommendations for future revenue solutions
- PROBLEM SOLVING- Ability to resolve a wide variety of queries in relation to negotiated rates & fees in Hertz applications. Finding and testing solutions and work arounds to complex issues. Identify revenue opportunities from systems inefficiencies for future enhancement to roll out.
- IMPLEMENTATION & AMENDMENTS- Maintains a range of different rates & fees in Hertz applications. Is a system expert for contract rate loading and gate keeper for any amendments.
- KEY METRICS- Optimum sales solutions recommended & implemented
- Contract & revenue roll ups set up accurately
- Revenue opportunities identified
- Accurate communication
- Accuracy of product packages
- SLAs are met or exceeded
- Positive stakeholder feedback
- Data accuracy in documentation
- Retention & acquisition of business
- Consistency of branding & framework of documentation
- Considered and realistic pricing recommendations
- Uptake of product
- Solution to problem resolved and tested successfully
- Successful system improvements and issue resolutions
- Continuous process improvement
- Maintains system integrity
- Route cause analysis complete
- Implementation & amendment sales operation processes followed
What We're Looking For:
- 1-2 years' experience in a similar role with proven results desirable
- IT literate & adaptable across various platforms including Microsoft Office
- Strong Mathematical and analytical skills
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Proactive with a can-do, positive attitude
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organisation, time management, delegation, and prioritization skills.
What You'll Strive For:
- Successful performance in key areas including meeting SLA's and delivering a high quality of output achieving a high % accuracy success rate of B2B implementation and delivering RFP success for the sales area across segments.
What You'll Get:
- 40% off any standard Hertz Rental in a Corporate country
- 25 days annual leave
- Pension contribution matched to 8%
- Employee Assistance Programme for employees and family