Student Relations Officer - Birmingham, United Kingdom - Academy of Contemporary Music

Academy of Contemporary Music

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ACM is a specialist creative industries education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Games Development.

Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

ACM's Vision:

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment.

Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development.

Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM's Mission:

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos.

Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

ROLE PURPOSE:

We are looking to appoint a customer focused Student Relations Officer for our ACM Birmingham campus located at The Flag House.

The Student Relations Officer primary duties will be carried out in collaboration with staff across the Student Services Team in ACM's approach to the student experience and student support.

The purpose of this role is to provide outstanding student-centred customer service to the ACM students and the wider ACM community, dealing with queries on all aspects of student life at ACM.

MAIN RESPONSIBILITIES:

Provide frontline student support in resolving general queries within the timeframes stipulated by ACM's Service-Level Agreement
Maintain accurate records of student interactions including topics, actions taken and outcomes
Refer students to appropriate team members for support with specialist queries
Maintain a working knowledge and understanding of ACM's policies and regulations, and legislation relevant to the sector
Assist the wider Student Services team in making outgoing calls to students and prospects to provide general support
Provide general information, advice and support to students on aspects of their journey at ACM including accommodation advice.

PERSON SPECIFICATION
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Essential_

Experience working in a busy customerfocused role
Excellent IT skills with particular proficiency in Excel/ Google Sheets
Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines
Ability to develop good working relationships with colleagues and students
Ability to provide a high level of professional judgement; confidentiality; diplomacy; cultural awareness and sensitivity; when liaising with staff, students and other key stakeholders
Have an understanding of Safeguarding, Prevent, GDPR, the Equality Act, and Codes of Ethics for Confidentiality
Be a selfstarter with the ability to work independently and as part of a team
Ability to work flexibly in a fast paced environment
Willingness to undertake any required training for the role such as Fire Warden & First Aid Training

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Desirable_

An undergraduate qualification or relevant professional experience
Experience working in educational settings
Experience of working in Higher Education
Understanding of regulations and processes relevant to Higher Education study (e.g. Student Finance/ funding).

All ACM staff work to the same values which are:

Inclusivity_

To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.
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Supportive environments_

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

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Agility and innovation_

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.
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Connectivity_

To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learni