Night Front Desk Supervisor - London, United Kingdom - Canopy by Hilton London City

Canopy by Hilton London City

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for an enthusiastic Night Front of House Supervisor to join the Collaborative at Canopy by Hilton London City.

We call it Collaborative because we work together

Reporting to the Front of House Manager, you will be creating an exceptional guest journey from arrival to departure.

You will create a positive stay, with keen eyes on our guest experience and satisfaction, and will be active part of our collaborative to achieve our goal of being top 25 TripAdvisor recommended hotels in London.

You will be fluent in all Hilton Brand Standards, Property Management System and will be eager to discover the neighbourhood areas, local attractions to share with our guests.

You will be empowered of maximising guest satisfaction, measured through SALT, TripAdvisor and other social and booking platforms.

**_

About the Hotel_**Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward.

We create a positive stay.

Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience.

At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

Canopy London City with its 340 bedrooms is a positive destination where to start exploring London.

Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our now opened rooftop bar Florattica with views of the city is a delight for any traveler.

The hotel is the first under Hilton's Canopy Brand in the United Kingdom.

**_
About the role_**- Supervise the efficient operations of reception including check in/out procedures

Ensure that the Guest Relation Senior Night Manager is kept fully aware of feedback from guests.
Be fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, TripAdvisor ranking, reviews, groups in house, Media, Influencers, and other VIPs)
Ensure that guest feedbacks and preferences are updated in CRM profiles for the future reference.
Monitor the appearance, standards and performance of the Front Office Team and communicate to Senior Night Manager
Supervise, control the Nights Checklist and make sure all tasks are completed on time.
Assist in maximizing room occupancy and use upselling techniques(OnQ Gener8, Nor1) to promote hotel services.
Promote the Hilton Honors Loyalty Scheme and achieve your individual and team enrollment targets

Lobby Ambassador

Occupy Canopy Central and other public areas, particularly at busy times
Be in constant contact with guests in order to improve their level of satisfaction to help in driving 85% overall experience

_What We Offer to our Enthusiasts_

Competitive salary
Free meals on duty
28 days holiday inclusive of bank holidays which will increase through length of service
Automatic enrollment into a workplace pension scheme
Healthcare cashback plan (HSF)
Inc: Perkbox and Employee Assist Helpline
Hilton worldwide discounted employee/friends and family room rates
Social events throughout the year including annual awards celebrations
Opportunities to be involved in charity and community events
Learning & Development opportunities

**_

You are passionate about creating EPIC guests experiences, in particular: