Patient and Carer Experience Coordinator - Saint Asaph, United Kingdom - Betsi Cadwaladr University Health Board

Description

Job overview

Our vision is to become a leading People Service in NHS Wales.

We have recently established a central Health Board Case Management team to ensure our employee relations cases are managed fairly, compassionately and consistently. Our team Employment Relations specialists will provide expert advice and support to managers and staff across our Health Board, helping to deal with cases more timely and avoid unnecessary legal costs.

Our case specialist team is an integral part of our just and learning culture, where learning from errors is accepted practice and employees are not afraid to admit a mistake.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Provide support, constructive challenge and specialist guidance to managers to ensure that people management is undertaken in a proactive and agreed manner.

Promote the development of an People service which fosters a 'customer service' focus.

To deputise for the Senior Case Management Specialist when required.

Support continuous improvement to people management practice through a lessons learnt approach, including help to managers for them put reasonable and appropriate measures in place to prevent employment relations cases occurring.

The post holder will have autonomy and work independently for the majority of the role with reference to senior support as required.

To actively promote equality and diversity in the work place and to identify any issues or patterns that may be acting as a barrier to achieving our commitment to equality and diversity in employment. To ensure that any alleged or suspected cases of direct or indirect discrimination are managed in accordance with employment law and the relevant procedures and/or escalated appropriately.

To contribute to the development and updating of the workforce policies, procedures and practice, to ensure that they comply with statutory employment law and case law, and contribute to the development of effective staff management practices across the Health Board.

The supporting of workforce colleagues across the Health Board.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around ,, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.