Resident Liaison Officer - Gloucester, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Resident Liaison Officer

  • Social Housing Planned Maintenance
£28,000 + van and fuel card
Full-time, Permanent opportunity

Based in Gloucester**Here at Howells we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team based in Gloucester.


It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works, specifically kitchen and bathrooms, window replacements and external decorationprogrammes.

You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.


Key Skills and Responsibilities include:


  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence
  • Kitchen and bathroom scheme and voids experience
  • Some External Works
  • Preentry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

About you:


  • Proficient in Microsoft software, especially excel
  • CSCS
  • DBS
  • Asbestos Awareness
  • Confident, organised and selfmotivated
  • Socially and commercially aware
  • Ability to work to deadlines
  • Excellent communication skills
  • Able to work with a diverse range of people
  • Demonstrates an eye for detail and a commitment to delivering excellent standards

Salary & Benefits


You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

**Applications
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