Business Support Officer - Hackney, United Kingdom - KHAN'S D.I.Y LIMITED

KHAN'S D.I.Y LIMITED
KHAN'S D.I.Y LIMITED
Verified Company
Hackney, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
B&HN COMPLAINTS TEAM


The name of the position is called 'Benefits & Housing Needs Assistant' and the role sits within the Complaints Team.

The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of Information requests.


Throughout this process, the post holder will be responsible for ensuring the service maintains an accurate audit trail of all queries handled by this service.

The post holder will be expected to work closely with all case handlers across the service providing advice and technical support on the use of our business system where necessary.

a) Must be able to empathise with customers to understand the concerns conveyed in their formal queries to us. (mandatory requirement)

b) In-depth understanding of how large organisations are set up and how to dynamically cross team work across a variety of business areas to achieve core objectives. (mandatory requirement)

c) Must be an adept communicator, well organised time keeper, positive self-starter, with the ability to prioritise their day-to-day work, that works well on their own and/or as part of a team. (mandatory requirement)

e) An adept understanding of spreadsheets and report building functions within Excel / Google sheets platforms. (desirable requirement)

f) Must have experience of handling personal data and should understand the high importance of data protection and how to keep personal customer data safe and secure at all times. (mandatory requirement)


The Complaints Team is a high profile business area that liaises at all levels with staff, providing key learning insights through advanced data analytics.

The Team prides itself on being one of the key drivers that helps business areas grow and improve across the division.


Job Types:
Full-time, Temp to perm

Contract length: 6 months


Salary:
From £17.00 per hour


Schedule:

  • Monday to Friday

Experience:


  • Customer service 5 years (required)
  • Administrative experience 5 years (required)
  • Complaint 5 years (required)
- social housing 5 years (required)

  • Benefits & Housing Needs Assistant' (required)

Language:


  • English (required)

Work Location:
One location


Reference ID:
RQ946021
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