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    Client Adviser - Coventry, United Kingdom - Severn Trent Water

    Severn Trent Water
    Severn Trent Water Coventry, United Kingdom

    3 weeks ago

    Default job background
    Description
    We're Severn Trent and we think water is wonderful.

    We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

    Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

    Whether they are without water or find they have wastewater where they don't want it, we need our Customer Service Specialists to listen, support and guide our customers through their questions from simple queries to complex complaint s.

    Supporting customers who might be anxious or annoyed is never easy, but it does feel good to help reassure people, diffuse problems, and explain clearly what we're going to do to help.

    Our water is vital to our customers, so we need to be around then they need us. You'll be working shifts totalling 37 hours per week between the hours of 06:30-22:00 across 365 days of the year including Saturdays and Sundays (but of course this means you'll get time off in the week)

    Your key accountabilities in helping us will be, talking to customers over the phone, helping us resolve queries quickly, first time.

    Customer service or contact centre experience would be ideal, but If you have a natural flair for communicating , can empathise with customers and see how their problem could be affecting their homes, their health or their loved-ones, you'll love this role.

    We also have a comprehensive training programme that you'll go through when you start, which will help develop your problem-solving skills and give you the full knowledge you'll need of Severn Trent so you can support our customers.

    We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

    We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.
    50 with a pay review each year.
    ~33 days leave per year - that's 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
    ~ Annual bonus scheme (of up to £1,500 per annum based on company performance)
    ~ Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
    ~ Dedicated training and development with our 'Academy'
    ~ Family friendly policies

    Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails Seniority level Mid-Senior level

    Employment type Full-time

    Customer Service Agent-Birmingham Airport
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