- Acting as first point of contact for all customer enquiries for CDS DS training delivery courses by email or phone
- Act as a point of contact for external providers
- Planning and scheduling of courses, booking and invoicing of delegates
- Resource planning and allocation of CD DS training resource.
- Experience within a support role and experience of using a Customer Relationship Manager (CRM) or similar platforms. Training will be provided
- Excellent Office 365 skills
- Strong organisational skills
- Strong communication skills with both internal staff and external customers.
- Be financially literate
- Be friendly, approachable and collaborative
- Be able to assess and prioritise workloads
- Be solutions-focused and able to deal with ambiguity
- Have a strong work ethic
- Remain calm under pressure
- Have an excellent attention to detail
- Be self-disciplined and able to work remotely where required.
- Competitive remuneration package
- Life Assurance Scheme
- 25 days annual leave (excluding bank holidays)
- Onsite Parking
- Flexible working hours
- Cycle to work scheme
- Pension scheme
- Medicash
Support Co-ordinator - Cheltenham, United Kingdom - Bailie Group
Description
Company Overview
CDS Defence & Security (CDS DS) is part of the Bailie Group a family-owned group of agencies and consultancies with the collective mission to improve people's lives by sharing knowledge.
CDS DS is an industry leading technical consultancy delivering world class services in Support Engineering, Cyber Security & Information Assurance, Training & Leadership Development and Communications. We exist to make the world a safer place and do this by providing sophisticated training solutions, operational support, information assurance and engineering support to a breadth of clients within the defence and security domain.
With over 50 years' experience, we have a well-deserved reputation for providing our clients with complete peace of mind. From delivering forward-thinking training to the UK Armed Forces, to working in partnership with Tier 1 defence and security providers on some of the most significant defence programmes of recent years, the CDS DS name has become synonymous with trust, quality, collaboration, and truly visionary approach to the most complex of problems.
About the role
Due to its continuing success, and to strengthen and enhance the Training Delivery Team, CDS DS is looking for a Support Co-ordinator. This administrative role will sit within the Training Delivery Team. The role will be part time (20 hrs per Week) and hybrid in nature, with flexibility given regarding when those hours are completed within our core business hours.
At CDS DS, our values centre around collaboration, trust, a visionary approach and being exemplary in everything we do. We are looking for someone with the utmost integrity who shares these same values and qualities.
We are looking for someone that is comfortable being part of a team and that can learn quickly. You will have a keen eye for detail and quality of output, be an excellent communicator (both written and oral) and able to work well under pressure. An ability to learn and follow process is vital.
Due to the nature of our business, we take security very seriously and require all employees to hold the necessary security clearances. Ideally, you will already hold either SC or DV Security clearance or are willing to undergo security clearances as required.
Responsibilities
Reporting directly to the Training Delivery Manager, the successful candidate will be responsible for:
Skills, Qualifications and Experience
The successful candidate will have the following skills, qualifications, and experience:
General
The candidate must:
Benefits
Hybrid & Homeworking
To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.