Switchboard Operator - Stockport, United Kingdom - Stockport NHS Foundation Trust

Description

Job summary

Band 2 -Floating Switchboard Operator - Stepping Hill Hospital

18 hours per week, Main hours will be 3pm-7pm over four days (unless evening or night shift requires cover)

The above hours are core hours, however the successful applicant will be required to work flexibly within the rota tocover for sickness or annual leave on the evening and night shifts , preferably at short notice .

We are based at Stepping Hill Hospital, Stockport NHS Foundation Trust, the post holder will be required to work as part of a friendly team providing a full comprehensive service for the Trust covering all aspects of the Switchboard. NHS and Switchboard experience is desirable but not essential as full training will be given to the successful applicant.

Main duties of the job

We are looking for someone who promotes excellent customer service skills which will help support the smooth and efficient running of the switchboard which will enable good first impressions to our staff, patients and visitors to the hospital. Flexibility is required to cover shiftsat short notice.

All staff must be able to answer all calls in a clear and concise way ,Especially when putting out any Emergency calls over the internal Bleep system .

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

Job responsibilities

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Education and Qualifactions

Essential

Knowledge

Desirable

Experience

Essential

Communication

Essential