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    Weekend Care Supervisor - Newport, United Kingdom - Home Instead

    Home Instead
    Home Instead Newport, United Kingdom

    1 week ago

    Home Instead background
    Part time
    Description

    Job Description

    Due to further growth and development, we are now seeking another Weekend Supervisor who would be responsible for ensuring that our clients receive the appropriate support and a high-quality service and that our Care Professionals are supervised, supported, and developed to deliver our services professionally while demonstrating our values.

    The role is part time, working alternate weekends 9am to 5pm Saturday and Sunday. There will be a need to attend the Newport (Shropshire) office for handover on Friday at 4pm and Monday at 9am.

    Main Responsibilities:

  • Monitor, mediate, and log both client and Care Professional activity on IQ and People planner including failed log in alerts to ensure the safety of both Client & Care Professionals
  • Answer all incoming calls and respond to appropriately
  • Reallocating/covering calls for sickness and informing Clients of changes
  • Maintaining client and Care Professional relations
  • To cover visits in an emergency or when there is no other cover available
  • Ensure that they are available at all times of the required On-Call period
  • Conduct client QA's and service reviews as required
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner
  • Conduct client and Care Professional introductions as required
  • Build and maintain positive relationships with potential and existing Clients, their families and other professionals involved in their care
  • Build and maintain positive relationships with Care Professionals, while identifying development and /or training needs
  • Support and mentor Care Professionals
  • Maintain regular contact with Clients and Care Professionals

    • Qualifications

  • Level 3 in Health and Social Care or equivalent.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology including providing support and training to Care Professionals.
  • Must understand the importance of confidentiality working within current legislation.
  • Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
  • Must have full driving licence and means of transport if required within the territory to visit clients.
  • Be organised and flexible to meet the needs of the business.

    • Additional Information

    Benefits:

  • Salary is competitive and dependent on experience
  • Pension scheme
  • BHSF Health Plan
  • Generous Holiday allowance
  • Benefits and store discounts
  • Refer a friend scheme
  • Opportunities for career development and progression
  • Supportive working environment
  • Company Events and employee engagement throughout the year and so much more

    • To apply for this position, please click to apply or send your CV and a covering letter outlining your suitability for the role to Vicky Penny

    Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process.

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