Customer Service Agent - London, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
London, United Kingdom

16 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Agent
**Islington

I am recruiting for a local authority who is looking for a front-line telephony advisor with prior experience in a fast-paced call centre setting.


Job Role


Interact with customers to provide and process information in response to enquiries, concerns or request, high percentage of this within Housing Benefit and Council Tax departments.


Record and maintain customer records, comply with council policies and procedures and ensure confidentiality of customer information at all times.


It is essential that you have previous experience handling Council Tax, Business Rates, and Housing Benefits enquiries, though familiarity with NEC and Enterprise systems is highly desirable.


This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and operational.

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