Personal Medical Secretary - Whiston, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

Whiston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1x37.5 hours per week post and 1x22.5 hours per week post

The Medical/Surgical Care Group at Whiston Hospital is looking to appoint a Personal Medical Secretary to provide a comprehensive service with the minimum of supervision within the General Surgery Department.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

Acute Trust of the Year
HSJ Awards November 201
Trust rates Outstanding by the CQC
Inspection August 201
Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care
Best place to work
Care of patients being the Trust's priority
Staff engagement
Staff morale
Compassionate and inclusive
Providing a safe environment for staff

KEY DUTIES
To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.

Keep diary up to date, arrange appointments, and arrange travel and accommodation.

Operate an effective bring forward system and filing system.

To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on PAS system.

Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.

Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.

Type dictation from audio transcription of clinical correspondence and documentation.

Type discharge summaries as appropriate

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.

Type on-call rotas ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover.

If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.

Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.

Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.

Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on ESR system.

Ensure sickness/absence and annual leave of clinical staff is reported on ESR system.

Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.

Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.

Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy.

Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.

Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.

Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.

Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.

Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.

Assist with audit/research data collection as required.

Ob