Collections Advisor - Cardiff, United Kingdom - Aldermore Bank PLC

Aldermore Bank PLC

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about helping customers? Would you love a role with clear progression? Are you confident in challenging situations to achieve the best outcome?

If so, we have the perfect role for you

We are recruiting for
Customer Service Advisors to be part of our
Motor Collections team.

Offering a starting salary
from £25,000 and a discretionary annual bonus scheme, this is the perfect opportunity to start building a fantastic career.

You will cover shifts patterns between 8am-7pm Monday to Friday and 8am-12pm Saturdays (1 in 3).

Working part of your week from home, and part from our dynamic offices in Central Cardiff, you can enjoy the benefit of hybrid working.

What's more, we offer 30 days holiday (plus bank holidays) so you can really enjoy those important breaks

We offer a fantastic training plan, which is
5 weeks onsite to give you maximum support, with a further 7 weeks hybrid training, so you'll have all the tools you need to do your best

What would your day look like?

You will be
making a real difference to our vulnerable customers, who are in financial difficulty, by having open and honest conversations about how we can best help them.
Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to recommend the best course of action, or alternative resolutions, where necessary.
Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
Demonstrating a proactive, inquisitive and problemsolving nature to assist our customers in vulnerable and often complex situations.

What do we expect of you?

Resilience
Empathy
Confidence in having challenging or difficult conversations
Problem solving
Communication
Organisation

Aldermore is an equal opportunities employer.
We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.