Project Support Officer - Ashford, Kent, United Kingdom - Kent Community Health NHS Trust

Description

Sustainability Project Support Administrator


NHS AfC:
Band 3

Main area Administration Grade

NHS AfC:
Band 3
Contract Permanent Hours Full time Hybrid (2 days at Trinity House, remainder of week at home or alternative trust location) Job ref UJ

We are recruiting for Sustainability Project Support Administrator who will play a crucial role in supporting the Estates Team.

As a Support Administrator you will facilitate the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing.

You will act as a first point of contact for enquires by telephone, email and face to face, liaising with

agendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.

In addition, you will engage with quality and service improvement through reflecting on own practice, proposing changes to improve working practice, supporting the team to provide services by minimising clinical time taken by administration responsibilities and interpreting datasets and information
reports to measure team performance.

Additional Working Pattern:
Hybrid (2 days at Trinity House) remainder of week at home or alternative trust location
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC.

We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities.

We're committed to equality , diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments.

We'll support you to work flexibly in a way that will suits us both.
Looking for professional development? We can support that too Our career pathways will help you achieve your aspirations

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

Find out more about the community difference here .

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated.

NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills
Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities