Community Receptionist - Southport, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust

Verified Company

Southport, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a permanent admin and clerical member of staff to join Mersey Care Foundation Trust.

The successful applicant will need to have knowledge of office procedures and be familiar with Microsoft Office, previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales; previous experience within a health care environment would be desirable.

You will be responsible in your role to book appointments and any associated data entry including the retrieval and maintenance of patient records.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Act as first point of contact for all telephone and reception

enquiries, ensuring that messages are forwarded to the
appropriate persons and visitors are welcomed to the
department.

Provide an effective clerical service to support the team,

including photocopying, typing, data input, and maintenance of
an effective filing and retrieval system.

Attending patients, including rescheduling and reappointing when required on the Trust IT system.
Effective liaison with multidisciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex and confidential information as and when required.
Ensure appropriate records are maintained and updated in line with Trust Procedures.
Contribute to the ordering of stationery supplies and associated procedures
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.