Domestic Abuse Triage Officer - London, United Kingdom - Bromley and Croydon Women's Aid

Bromley and Croydon Women's Aid

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Job Title:
Domestic Abuse Triage Officer

Hours:
Full-time 35 hours per week

Contract Type:
Fixed Term Contract to 31st March 2025

Salary:
£30,250 per annum

Application Deadline:
Thursday 11th April 2024 at 11.59pm

Interviews:
in person, week beginning 22nd April 2024

Location:
BCWA's head office in London SE20

Employee benefits we offer:

A friendly, flexible and valuesled organisation
Competitive salary
25 days of annual holiday, plus bank holidays (prorata for parttime)
Contributory pension scheme (5%)
Training to help you perform your role and support your professional development
Comprehensive Employee Assistance Programme and wellbeing support

Who we are:
Bromley & Croydon Women's Aid is a well-established, innovative and forward-thinking local domestic abuse service.

We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

About the role:
You will be the first point of contact for victims/survivors of domestic abuse.

You will answer calls to the charity's helpline, dealing with enquiries and referrals from other agencies, and providing immediate emotional and practical support.

You will use approved risk assessment tools to triage victims of domestic abuse to the correct BCWA service, for example our refuge or outreach services, or signposting them to external agencies where appropriate.

You will need to recognise, respect and address the needs of clients who face particular barriers when seeking help to access the service, including those from diverse communities, LGBTQ communities, people with disabilities, women and girls with complex needs and other hard to reach groups.

All staff have access to hot-desking at our offices as needed. Flexible working is welcomed at BCWA.

We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace.

Location:
BCWA's head office in London SE20

Wellbeing:
As a trauma-informed charity we take mental health and wellbeing seriously.

We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.

Equality, Diversity & Inclusion:
BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment.

To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer.

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