Outbound Customer Care Team Leader - Manchester, United Kingdom - LPL, a division of Read Roper and Read Solicitors
1 week ago
Description
An exciting new opportunity has arisen within the Conveyancing Department of an award winning Manchester law firm.
The role of the Customer Care Team Leader presents a chance to become established in what is a leading national organisation.
This is a perfect role for someone with customer service and sales experience looking to join a highly regarded practice in the legal sector.
The Role:
- Working 128pm Monday to Friday, managing a team providing outbound client services, dealing with queries and chasing new instructions.
- Strong sales or client care experience
- Previous experience managing targets and analysing data.
- Able to work using your own initiative.
- Ability to work in a fastpaced environment and meet targets/ deadlines.
- Excellent telephone manner and customer service skills.
- Experience of telephone work.
Experience of working in a client care environment
:
- Good standard of education essential (minimum of three GCSE's grade C or above to include English and Maths.
- Good IT skills including a comprehensive knowledge of Microsoft Office programmes
- Must have a positive attitude.
Job Types:
Full-time, Permanent
Salary:
From £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
outbound/CS
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