Solutions Engineer - United Kingdom - Techjobs

Description

OAG is a leading global travel data provider, that has been powering the growth and innovation of the air travel ecosystem since 1929. Every day, we support millions of journeys across the globe, enabling a simpler, seamless, and more enjoyable travel experience. With the world's largest network of schedules and status data, and leading-edge analytics tools, we enable our customers to make smarter decisions, better adapt to change, and create exceptional customer experiences. In July 2023, OAG acquired Infare, the leading provider of competitor air travel data, empowering airlines and other travel industry players to make effective pricing decisions since 2000. Together, OAG and Infare now form part of the most trusted data platform for aviation and make travel better by empowering the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. We partner with some of the biggest global brands, airports, airlines, travel operators, and fast-growing start-ups to design the best services available today, and the finest innovations of tomorrow. We are looking for a Solutions Engineer to join our global team in our Luton, UK (Hybrid) office.

ABOUT THE ROLE:
The Solutions Engineer position combines technical and product knowledge with sales skills to provide pre-sales support to potential customers. Acting as a strategic partner in the team selling process, identifying opportunities for product differentiation, and crafting compelling value propositions that resonate with potential customers. Close collaboration with the sales team to understand customer requirements and propose technical solutions that meet those needs. The role involves effective communication, product demonstrations, and building strong relationships with customers.

YOU WILL BE RESPONSIBLE FOR :

• Technical :
  • Develop a deep understanding of OAG's products & services focusing on newer products, including their features, functionalities, and technical aspects.
  • Basic SQL skills and experience working with large datasets. Snowflake experience a plus.
  • Stay updated on industry trends, emerging technologies, and competitive products.
• Work closely with the sales team to understand customer needs, detailed use cases, and propose technical solutions.
• Provide product demonstrations, presentations, and technical explanations to potential customers.
• Address technical questions and concerns during the sales process.
• Become the go-to resource for the sales team on all OAG and Infare products.
• Build and maintain strong relationships with customers by understanding their business goals and aligning technical solutions accordingly.
• Collaborate with customers to identify opportunities for customizations or additional features.
• Engage with customers in person with the sales team to dig deep into the customer's problems, IT architecture, data needs, and ability to utilize OAG delivery methods.
• Proposal Development :
  • Assist in the preparation of technical proposals, quotations, and documentation for customers.
  • Ensure that proposals meet technical requirements and are aligned with customer expectations.
  • Understand the nuances of data use to put the correct value on the products on offer.
• Work closely with internal teams, including product development, marketing, and support, to relay customer feedback and improve products or services.
• Collaborate with the sales team to strategize and optimize the sales process.
• Strong participation in Squads for Metis Products where asked. Key vocal input.
• Feedback for product management. Gathering customer insights and feedback, ensuring our solutions evolve in line with market demands and customer expectations, and contributing to the continuous improvement of our product offerings.
• Training and Support :
• Provide training to sales teams on technical aspects of products or services.
• Support the post-sales process by assisting with product implementation and addressing technical issues.

IF YOU HAVE:

• 2-4 years experience in a similar sales or technical role.
• Bachelor's degree in business, computer science, or a related field.
• Strong technical background with the ability to understand and communicate complex technical concepts.
• Airline or Aviation experience is a plus.
• Excellent communication and presentation skills.
• Sales acumen and customer-focused mindset.
• Ability to work collaboratively in a team and independently.
• Ability to travel required – 5-10%.

WE WILL OFFER YOU:

• Work with people who are passionate about technology, constantly developing new products and solutions for our customers, driven with a continuous improvement mindset
• A progressive work environment with high trust culture
• Hybrid work arrangements with flexibility
• Great personal growth and development opportunities
• Annual leave starting from 25 days per year
• Additional day off during your birthday month
• Company Bonus scheme to reward your contributions
• Employee Assistance Programme
• Life Assurance
• Pension Scheme
• Health Cash Plan Scheme with Simplyhealth

"OAG is an Equal Opportunity Employer. We ensure all applicants are considered for employment without discrimination".