Senior IT Support Engineer - London, United Kingdom - GreatFind Recruitment

GreatFind Recruitment
GreatFind Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

_Benefits include career progression opportunities, a great pension scheme, free lunches and more_

Role Overview


In your role as the school's new Senior IT Support Engineer, you will be responsible for providing hands-on support for all school users and students with their IT needs and coordinating priorities, escalations, and projects with MSP and other IT vendors.


Responsibilities:


  • In charge of the daytoday operation of the IT system across all sites, including any problems escalated by the help desk.
  • Managing and maintaining the IT infrastructure consisting of Windows servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active Directory domain and other systems.
  • The responsibility of managing and maintaining the IT infrastructure consisting of a mix of Windows/Apple PCs, iPads, Cloud and On-Prem systems and storage devices, Cisco network switches, Wi-Fi Access Points, Desk Phones and CCTV.
  • Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, and database implementation
  • Providing enduser support and training regarding IT software, systems, and processes to users in person and remotely. Ensure our endusers are kept up to date as and when issues arise.

Requirements:


  • Experience working in an IT Support role within a school or educational organisation.
  • Experience in managing Microsoft Exchange Server, Microsoft Azure, Active Directory and networking knowledge of switches, routes, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
  • Impeccable written and verbal communication skills.
  • Strong experience providing support for End User Devices (Windows laptop/desktop, Apple, Tablets).
  • Knowledge of AV devices within schools
  • Projectors, interactive displays, etc
  • Windows server infrastructure and network services knowledge.

Person Specification:


  • Selfmotivated
  • Organisational skills
  • Proactive attitude
  • Strong communication skills
  • Passion for all things IT

About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector.

We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We are an equal opportunity provider.
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