Casual Retail Assistant - Brentford, United Kingdom - Brentford Football Club

Brentford Football Club

Verified Company

Brentford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Casual Retail Assistant

Department:
Retail

Reporting:
Head of Retail

Location:
Bees Superstore

Salary:
£13.73 per hour**
Closing Date: 8 August 2023

Main Accountabilities

General Club Accountabilities

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store.

You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Inclusion Statement

Safeguarding Statement

Main Accountabilities

Customer Service:

Greet all customers in a warm, genuine and friendly manner
Ensure that customers receive the best possible service every time they enter the store
Understand the process of the Customer Service measuring programme

Sales:

Drive sales, ensuring that targets are achieved and, where possible, exceeded
Utilise the instore devices, offering the customer the whole product range
Provide alternatives and add on sales at every opportunity
Assist in the maintenance of standards on the shop floor and for all displays and merchandise
Keep all stock clean and presentable at all times
Replenish stock levels when needed, making sure the fullsize range is on the shop floor where possible

General Club Accountabilities

To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
To ensure compliance with all relevant legal, regulatory, ethical and social requirements
To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
To keep confidential any information gained regarding the Club and its personnel
To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

Good communication skills with the ability to engage with customers and colleagues
Confident and outgoing personality
Effective selling skills
Ability to manage own time effectively
Flexible and willing to take on adhoc tasks
Available to work weekends, evenings, all match days, and events.

Person Specification - Desirable Characteristics