Technical Advisor Field Based - Coleshill, Warwickshire, United Kingdom - Trakm8

Description

As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP).

This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family.

In addition to the EAP the service includes:
~ Remote access to a UK based GP
~Mental health assessments and physiotherapy .

Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems.

Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets.

We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill.

Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email
Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems
Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT
Competent user of Microsoft Office
Willing to undertake shift or on call work if required
Knowledge of telematics hardware and software would be beneficial