IT Service Desk Analyst - Jarrow, United Kingdom - LTS Resourcing LTD

LTS Resourcing LTD

Verified Company

Jarrow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are urgently seeking an IT Service Desk Analyst to join our market leading client on a 6-9 months fixed term contract basis, hybrid working, 7.00am to 3.00pm, with some weekend work.

As the IT Service Desk Analyst, you will be responsible for providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes.

Role Accountabilities:

Act as a single point of contact for users regarding IT issues and queries
Receiving, logging and managing tickets via the Manage Engine Tool
Maintaining an Asset Database and tracking changes
1st and 2nd line support troubleshooting of IT issues
Escalate breached calls and high priority incidents
Log all calls in the Service Desk Call Logging system
Be active in shift left activities to the service desk
Working with multiple teams and ITOC SME/ technical specialist to review alerts

Skills and Experiences:

Experience Supporting Office 365, Active Directory
Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment
Excellent communication/interpersonal skills
Flexible and adaptable to changing business needs and processes
Ability to prioritise/schedule work
Good Analytical skill in problem solving