Client Service Administrator - Stratford-upon-Avon, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Stratford-upon-Avon, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Member Services Administrator

Salary:
£21,891pa

Working hours:
Full-Time, Monday to Friday 8.30am to 4.30pm


Benefits:
Additional leave, Company events, Company pension, On-site parking, Private medical insurance


Main responsibilities

  • Using Microsoft for Windows, incorporating Word, Excel, and Power Point (latest versions). Membership database system
  • Microsoft Dynamics CRM. Use of internet and Outlook. Use of NARIC subscription system to review submitted qualifications for equivalency.
  • Using Adobe Acrobat Reader and Writer for manipulating, compiling, and scanning large documents. Use of Engineering Council accreditation search, Extranet, Mycareerpath (online CPD) and RegPlus (online Engineering Council registration) systems.
  • To bring relevant service level nonconformance to the attention of the Member Experience Manager as appropriate
  • Database amendments which may include membership changes of addresses, cancellations / resignations, deceased members, and reinstatements.
  • Issuing replacement journals and dealing with returned mail when required
  • Issuing new, upgraded and replacement membership cards and certificates where required
  • Coordinate activities and operations to ensure efficiency and compliance to company policies
  • Taking of meeting minutes, adding, and amending agenda items

PERSON SPECIFICATION

Essential (E) / Desirable (D)

- Qualifications

  • GCSE Maths and English grade C or above (E)
  • Professional qualification in Business and Administration (D)

Knowledge and Experience

  • 12 years of previous experience in a similar membership/administration/customer service role (E)
  • Experience of working in a membership environment (D)
  • Experience of using systems for data entry and reporting (E)
  • Experience of providing and coordinating administrative support (E)
  • Use of CRM systems, particularly Microsoft Dynamics (D)
  • Knowledge and understanding of GDPR (D)

Skills

  • High standards of accuracy, record keeping and attention to detail (E)
  • Proofreading skills (E)
  • Polite and professional approach (E)
  • Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams) (E)
  • Good organisational skills and interpersonal skills (E)
  • Good time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved (E)
  • Excellent customer service skills (E)

Personal Attributes

  • Ability to develop and maintain strong, effective, and professional working relationships (E)
  • A team player with a positive outlook and strong work ethic (E)
  • Enthusiastic, hardworking, flexible and possesses a "cando" approach (E)
  • The ability to use own initiative, work independently and know when to seek advice (E)
  • Acts with professional integrity and confidentiality at all times (E)
  • Learn quickly, willingness to learn and willingness to contribute (E)
More jobs from Reed Business Support
See all jobs of Reed Business Support