Hospitality Administrator - Bristol, United Kingdom - Ashton Gate Stadium

Ashton Gate Stadium

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Hospitality Administrator

REPORTS TO:
Front of House Manager, Front of House Coordinator

WORKING HOURS:37.5 hours per week, 5 days over 7

PLACE OF WORK:
Ashton Gate Stadium, Bristol, BS3 2EJ. Travel to other locations may be required

CONTRACT:
Permanent

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

JOB PURPOSE
To support the Front of House Operations team from a recruitment, cost and an administrative point of view.

To ensure all staff have completed the relevant training and qualifications and to ensure the scheduling of events, including matchdays, are accurate and within budget.

KEY OBJECTIVES

Support the FOH management team, to ensure the smooth operation of the department
Manage, direct and deploy staff to best operational effect
Coordinate staff scheduling for events, in line with specific requirements and the payroll budget
Manage the bank of casual staff, nurturing a positive working environment to ensure the best possible retention
Ensure all staff have received relevant training in order to deliver excellent customer service
Work in line with Ashton Gate's Mission, Vision and Values, embracing the fastpaced nature of this innovative and progressive venue
Support the wider Operations team as necessary
Actively recruit and induct new casual team members and at the same time follow all recruiting process

KEY RESPONSIBILITIES (KPIs)

Host inductions for new recruits
Update information on events, ensure Events Managers communicated on any changes
Support with any necessary offer paperwork, references and on boarding communication is completed, ensuring a great employee experience
Continuously looks for ways to improve our tasks, allowing for processes to be streamlined and improving the experience for our staff and clients
Problem solves within the role and provide new solutions around how the recruit process can work better
Identifies and escalates issues, where appropriate to the Management team
Works constructively, positively, and proactively with teams, managers and the wider group where applicable to achieve consistently high levels of performance and employee satisfaction

KEY RELATIONSHIPS

Events and Matchday Operations team
HR team
Event Managers
Sales Team
Client or organisers
Supervisors/Trainee
Casual staff/agency
Guests

ESSENTIAL SKILLS

Strong communication skills (verbal, listening, writing)
Previous user of Outlook, Word, Excel, PowerPoint, Teams and Zoom
Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential
High organised and efficient approach required
Ability to manage varying needs and prioritizing to ensure best business results
Strong attention to detail, initiative and driving for success

HEALTH & SAFETY

Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
To ensure all employees complete their trained required to do their job
Report all incidents and accidents as required
To report any hazards detected
To complete and review the risk assessments for the department

REWARDS & BENEFITS

Up to £22,000 depending on experience
A holiday allowance of 20 days + bank holidays
Pension scheme
2 x Complimentary tickets to both Bristol City and Bristol Bears firstteam home league games
Social events
Exclusive offers on Perkpal
Discounted Gym, Employee Assistance Programme
Local Benefits
Complimentary Hospitality x
Season Tickets for Bristol Bears & Bristol City

EQUAL OPPORTUNITIES

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development, and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment.

SAFEGUARDING

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits: