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- Monitoring respective locations and accounts to ensure that all claims are processed within specified timescales.
- Liaising internally with all DHL locations
- Liaising with customers to obtain claim details
- Determining liability within the Company's Terms and Conditions of Carriage to ensure accurate settlement of customer claims.
- Recovering costs from insurers and / or third parties where applicable.
- Generation and issuing of claims correspondence and reports
- To complete daily and weekly log sheet of work processed
- Replying to daily emails
- Ad-hoc duties when required
- Good organisational skills
- High self-motivation
- Good time keeping
- Good standard of written English
- Good telephone communications
- Team player tendencies with ability to remain focused on task
- The ability to work effectively under pressure
Claims Administrator - Slough, United Kingdom - DHL eCommerce UK Limited
Description
About the role
:To investigate customer claims for lost or damaged parcels and where applicable to either decline or agree a financial settlement within the parameters of our terms and conditions of carriage.
The ideal candidate will have:
What about career development?
We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce.