Ward Clerk - Epsom, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Epsom, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 3:

Main area

Ward Clerk

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Grade

Band 3

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Contract

Permanent

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Hours

Full time hours per week

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Job ref
FM-NP-A-Z
Site

Epsom General Hospital

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Town

Epsom

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Salary
- £27,129 - £28,649 pa incl HCAS (Outer)
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Salary period

Yearly

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Closing

17/07/2023 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job overview:

As a ward hostess you will help to enhance our patient well-being and their experience in the hospital.

Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders.

Main duties of the job:

The post holder will provide high quality patient care through dedicated administrative and clerical support to medical and nursing staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from admission to treatment and/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being accessible, customer focused and knowledgeable point of contact.

Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Working for our organisation:

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities:

Person specification:

Education:

Essential criteria:

Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria:

ECDL
NVQ level 2 in Business Administration or Customer Care or equivalent

Experience:

Essential criteria:

Experience of using a full range of IT/patient administration systems
Experience of patient administration work in a healthcare setting

Desirable criteria:

Experience of facetoface customer contact

Skills:

Essential criteria:

Excellent interpersonal and customer care skills
Computer literate, with experience of using a keyboard
Knowledge of NHS service provision including the pathway of care
Knowledge of healthcare administrative systems and processes
Understanding of medical terminology

Our mission:
'to put the patient first by delivering great care to every patient, every day

':

There's never been a better time to join the Epsom and St Helier team.

Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement.

Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

**FURTHER INFORMATION