Infrastructure Engineer - London, United Kingdom - McDonalds UK (Corporate)

Description

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity

An exciting opportunity to work as part of the Service Operations Team, the Site Reliability Officer / Infrastructure Engineer will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within our services. These improvements could be technical, procedural or behavioural and will require working across multiple partners and functions to achieve these goals.

What will my accountabilities be?

• Provide a deep level of technical knowledge, responsible for technical solutions to provide business value
• Ownership of production problems, collaborating with technical teams to troubleshoot and provide a resolution
• Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
• Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
• Drive and mature all Command Centre and CMDB activities to increase value to the business
• Accountable for populating the Configuration Management Database and associated process (tool administration will be owned within Asset and Configuration Management)
• Perform and deliver consistently in a continuously changing, complex environment
• Produce reports and presentations to improve communications back into the business
• Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
• Remain current on site reliability engineering methods and trends such as observability-driven development and chaos engineering

What Team will I be a part?
We are looking for a forward thinking and ambitious individual to be a part of our hard-working Service Operations Team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.

Who are my customers?
Reports to the Restaurant Technology Problem Manager and has a close working relationship with IT partners including: Capgemini, o2, Sopra Steria and Vista, collaborative working with IT Product Managers, RSG (Operations) Team, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, IT functional teams and 3rd party IT Test team.

Culture is everything and the candidate needs to know if they would be a good fit and enjoy working with McDonald's. Include the traits or attributes you expect the candidate to display in the role, for example behavioural competencies such as leadership, teamwork, flexibility, initiative and communication.

• Proven experience in Cisco/Networking
• Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch, NewRelic, ELK, Prometheus, OpenTelemetry).
• Experience with configuration management systems (e.g. Puppet, Ansible, Chef, Salt, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Teamcity, Jenkin, Artifactory).
• Experienced in Continual Service Improvement (CSI) process and application
• ITIL Problem Management qualification desirable and strong analytical skills
• Great teammate with the ability to forge & demonstrate relationships
• Pragmatic, thoughtful and customer driven
• Demonstrate capability to build relationships across the business to support requirements of the team
• Work with energy and passion and inspire the same in others, focused on own and the teams development. Management experience desirable
• Build a feedback-rich environment that inspires and models the exchange of feedback
• Superb communication skills, curious mind set, confident and independent
• Strong customer centric orientation

At McDonald's we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."

#LI-Hybrid