Customer Service Concierge - South East London, United Kingdom - Savills Management Resources

Description

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.

Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
To carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Estate Manager/Supervisor/RFM.

Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.

Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records.

To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
To carefully complete all log reports that may be required by the employer or the building manager.

To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor.

Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft.

The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.

To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.

To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.

All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Demonstrable experience of front of house concierge and delivering an exceptional customer service.

Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.