Breast Service Co-ordinator - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

    University Hospitals of Leicester NHS Trust
    University Hospitals of Leicester NHS Trust Leicester, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    The Leicestershire and Rutland Breast Screening Programme currently screen approximately 153,000 women on a 3 year schedule.

    We have 3 Mobile Units and 2 Static Units (Breast Care Centre) and the (Leicester General Unit. We invite all Leicestershire GP registered women from the ages of 47-73 to attend for breast screening.

    We are currently recruiting a Band 2 Breast Service Co-Ordinator to join the Breast Imaging Team. You would be responsible for the booking of appointments, telephone enquiries, and clinic preparation. Accuracy is paramount within this role and the ability to work under pressure.

    If you have 2 or more years' admin experience and would like to work at the Breast Care Centre we would welcome your application.

    If you would like any more information about this post please contact Gill Knott (Administration Manager) on Ext 12517.

    Main duties of the job

  • Using the Netcall System to retrieve and make telephone calls
  • Booking of Breast Screening Appointments
  • Manning the Main Reception as and when required
  • Preparation of Screening Clinics
  • Overseeing the outcomes from the screening clinics
  • Ensuring all results are processed and distributed
  • Comply with the KPI (Key Performance Indicators

    • About us

    Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years

    We have four primary goals:

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

    • And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

    Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

    • This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

    About the University Hospitals of Leicester NHS Trust:

    Job description

    Job responsibilities

  • To be responsible for the timeliness. accuracy and integrity of the data recorded on paper and electronic systems.
  • Update the relevant IT system (NBSS) with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
  • Provide reception service to patients/clients attending appointments in the Breast Care Centre.
  • Check demographic details and all information.
  • Take telephone inquiries. manage and book appointments appropriately.
    • Person Specification

    Training and Qualifications

    Essential

  • Maths and English Grade or equivalent

    • Experience

    Essential

  • Previous experience in administrative role with patient/customer care requirement

    • Knowledge and Experience

    Desirable

  • Previous experience of using computerised information systems

    • Skills/Organisational

    Essential

  • Data protection and confidentiality
  • Ability to work under pressure and prioritise workload

    • Communication Skills

    Essential

  • Good level of written communication skills
  • Deals with situations with tact and diplomacy
  • Ability to seal with inquiries where there may be a barrier to understanding